Return Policy
Glow16 Return Policy
Glow16 Cosmetics values customer satisfaction and strives to provide a fair and transparent return process. This policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
Products must be returned within 2 days of delivery.
Items must be unused, unopened, and in original packaging.
Damaged or defective items are eligible for replacement or refund.
2. Non-Returnable Items
Products that have been opened or used.
Items purchased during clearance or final sale.
Gift cards and promotional items.
3. Return Process
Contact our customer support team via WhatsApp, Email, or Hotline within the return period.
Provide order details and reason for return.
Our team will guide you through the return shipping process.
4. Refunds
Refunds will be processed within 5–7 business days after receiving the returned item.
Refunds are issued to the original payment method.
Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
Customers may request an exchange for the same product if damaged or defective.
Exchanges are subject to product availability.
6. Customer Support
For assistance, reach out to:
Email: support@glow16.com
WhatsApp: +880 1973-399091
Hotline: +880 1973-399091
7. Product Verification at Delivery
Customers must verify the product in the presence of the delivery personnel before accepting it.
If any damage or incorrect product is found while opening the package, it must be reported immediately to the delivery staff.
8. Policy Updates
Glow16 reserves the right to update or modify this policy at any time. The latest version will always be available on our website.